Why Skype is not working ?

I live in England and my Skype is not working for last few days. i can not even log in to my Skype and friends who tries to contact me on Skype can not even send an instant message.

I am wondering whether this is happening in other part of the world as well. Many of my friends here in UK is having the problem and it was the same with one of my friend who live in UAE.

What about Canada, Is Skype working there ?

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3 Responses to Why Skype is not working ?

  1. Hi Samson, In Canada Skype is working fine. But my friend in UK was having the same problems with Skype. When I contacted her through Skype she did not respond. I think this problem is prevalent in other European countries as well.

    This may be a temporary breakdown, I wonder whether this is associated with Barak Obama’s European trip. LOL

  2. Here are few updates from Skype about the technical issues.

    1. Problems in online numbers in Brazil

    It has just come to our attention that online numbers in Brazil have been turned off today by Transit. As we communicated to our users earlier this week, we had received notification from Transit that they wished to terminate their relationship with Skype. We are looking into the situation with due urgency, and exploring options for our users impacted by Transit’s action. As we mentioned in our communications earlier this week, service refunds for numbers and inquiries regarding the service and number portability can be requested directly to Transit Telecom Customer Service at contato@transitbrasil.com.br or at their support number, 103 17 or (11) 3511-0200.

    2. Skype 5.1 for Mac hotfix released to address yesterday’s issue

    We have just released a hotfix to Skype 5.1 for Mac. With this hotfix we are resolving a startup crash for Mac users who were affected by yesterday’s Skype issues.

    This update is required to fix a corruption that occurred in a small percentage of users’ systems, resulting in some of our community not being able to sign in to Skype. If you have already manually fixed the issue by deleting Skype’s configuration file, shared.xml, then the hotfix is not required.

    Before downloading you need to ensure that no Skype processes are left running before installing this update, so please be sure to quit your existing Skype application, restart your computer, then begin performing the download.

  3. Here is the solution for most of you. Please share this information with your friends. I have extracted this information from SKYPE official website. Here is their notice.

    A small number of you may have had problems signing in to Skype. This predominantly affects people using Skype for Windows. We have identified the problem and will issue a fix in the next few hours.

    In the meantime, you can follow the steps below to fix the problem manually.

    If the Skype icon is displayed in the system tray at the bottom right of the screen, right-click it and select Quit.

    Click Start, type “run” and press Enter. (On Windows XP: Click Start and then Run.)

    Type “%appdata%\skype” and click OK.

    Locate and delete the file shared.xml. The file may be displayed as shared if file extensions are not displayed by default on your computer.

    If you cannot find this file:

    Click Start, type “run” and press Enter. (On Windows XP: Click Start and then Run.)

    Type “control folders” and click OK.

    In the View tab, ensure that Show hidden files and folders is enabled.

    Repeat the instructions from the beginning.

    Restart Skype.


    Open Finder and locate the following folder:

    ~/Library/Application Support/Skype

    Delete the file shared.xml.

    Restart Skype.

    The ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.

    Go to the following folder:


    Delete the file shared.xml.

    Restart Skype.

    The Skype folder is a hidden folder – please check Show hidden files in your file browser to view and access it.

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